Atlanta Life Privacy Statement Effective Date: September 10, 2020 Your privacy is important to us.
At Atlanta Life (Atlanta Life Insurance Company, Atlanta Life Financial Group, Atlanta Life General Agency), we understand that the information you provide to us or that we collected about you is private and personal.
What types of information does Atlanta Life collect, store and use?
We collect, store and use various types of nonpublic personal information about you. The types of personal information we collect, store and use depend on the product and service you apply for or obtain from us and/or our insurance partners and whether you visit our website.
We collect your personal information when you transact directly with us or one of our affiliates (for instance, when you visit our website or other online portal or mobile application, apply for an insurance product, call us, make a payment or withdrawal, or file a claim). We also collect information about you indirectly (for instance, from our producers/agents, our affiliates, your financial advisers, and your employer or group if you are a participant in a group policy) and from third parties (for instance, from consumer reporting agencies, our insurance partners, government agencies, our service providers and data brokers.
We collect, store and use personal information about you such as:
- Personal identifiers: your name, postal address, email address, telephone number, governmental identification number such as social security number, passport number or military identification number, online identifier, Internet Protocol address, driver’s license number or similar identifiers, and the name and some identifiers about your spouse, children and
- Sensitive information protected by federal or state law: your age, gender, race, marital status, national origin, or ethnicity or disability.
- Professional or employment information: your job title, income
- Financial information: your account numbers, credit and debit card numbers in combination with a security or access code, account balances, transaction history, credit and payment history, assets and liabilities, including records of personal property ownership.
- Life, health and other insurance information: information about other insurance policies you may own
Website and mobile app users: If you use our website or mobile app:
- We may supplement the information we collect directly from you with outside records from third parties in order to enhance our ability to serve you, to tailor content to you and to offer you additional content and
How do we use your personal information?
We use your personal information to provide you with an insurance quote, to administer your policies, to market our products to you and for the following purposes:
- To consider your application for insurance, assess and evaluate institutional risk and provide you with an insurance product, where applicable;
- To administer your insurance product and maintain your account, including processing premium payment, processing claims, administering benefits and paying out withdrawals, surrenders and claims settlements, and encouraging customer engagement;
- To provide account statements and other required documents;
- To respond to court orders and legal investigations or as otherwise required or permitted by federal and state law;
- To report to consumer reporting agencies;
- To authorize, settle and clear the collection of amounts charged, debited or otherwise used to pay premium or receive payments and the audit of such information;
- To prevent and detect security incidents, fraud, money laundering, unauthorized access, data destruction and other crimes;
- To obtain reinsurance, or stop loss or excess loss insurance on our operations;
- To improve our products and technology, carry out market research, perform data analytics, risk modeling and statistical analysis and for mergers and reorganizations;
- For marketing and analytic purposes
How and when do we disclose your personal information to other parties?
We do not sell personal information about current or former customers to any third parties. We may allow third-party advertising cookies to be placed on your computer or mobile device when you visit our website. You may opt-out of third-party cookies. For instructions on how to opt-out of third party cookies, go to the section on “How can I control cookies?”
Our affiliates: We disclose your personal information, including information about your transactions and experiences, with other Atlanta Life affiliated companies in order to assist in the delivery of services to you. They do not use your information for marketing purposes.
- Third parties providing services to us or on your behalf: We share your personal information with third parties that provide services to us or on our behalf, such as technical support, third party administration, marketing expertise and analysis, hosting services and website (“service providers”). We do not allow service providers to use our customer information for their own marketing or other purposes. We contractually require any person or organization providing products or services on our behalf to protect our customer information and not use it except for the purpose for which they received it from
- Joint marketing arrangements: We share your personal information with companies, such as broker-dealers and insurance producers/agents, in order to market our products and to provide a broader range of products and services to
- Reinsurers: We disclose your personal information to our reinsurers in order to assist us in managing our
- Persons acting in a fiduciary or representative capacity or holding a legal or beneficial interest relating to the consumer.
- Consumer reporting agencies: We share your personal information with consumer reporting agencies during the underwriting process and at other times, as required by law.
- Your health and medical information and related consumer reports: We do not share your medical information, health insurance information or other health information we receive from any source, including consumer reporting agencies, with any of our affiliates or any other company, unless you expressly authorize it or it is permitted or required by law.
- Your credit scores, motor vehicle records and other non-health consumer reports: We do not share this information with other Atlanta Life affiliated companies for marketing purposes. In the future, if we share this data with our affiliates for marketing purposes, we will provide you with the right to opt-out of such information
- Judicial, regulatory and law enforcement bodies: We may disclose your personal information to judicial, regulatory or law enforcement bodies, including auditors and examiners hired by the state, in order to:
- Comply with any applicable law, regulation, subpoena, governmental request or legal process;
- Protect and defend our rights and those of our affiliates and service providers, including investigations of potential violations of our rights and where it advisable for us to do so;
- Detect, prevent or address fraud and other illegal activity, including security
- Persons that assess our compliance with industry standards and requirements, guaranty funds, insurance rate advisory organizations, and our accountants, attorneys and auditors.
How do I get answers to my privacy questions?
- Write us at : 191 Peachtree Street Ne, Suite 2500, Atlanta, GA 30303
- Call us at: 1-888-407-3209
- Email us at:
The Site is a general audience site and it is not directed to minors under the age of 18. We do not offer products to minors under the age of 18 or knowingly collect personal information from users in this age group. No one under the age of 18 should submit or post personal information through our online services. We may collect information regarding individuals under 18 years of age from their parents or legal guardians, but only as necessary to provide our products and services.
We maintain technical, physical, and administrative security measures designed to protect the security of your personal information against loss, misuse, unauthorized access, disclosure, or alteration. Some of the safeguards we use are firewalls, data encryption, physical access controls to our data centers and information access authorization controls. We require companies that work for us to protect your information. These measures are designed to provide a level of security appropriate to the risks of collecting, using and retaining your personal information.
What are cookies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by online service providers in order to make their websites or services work more efficiently, as well as to provide reporting information and to share information.
Cookies that are set by the website owner or service provider (in this case, Atlanta Life) are called “first party cookies”. Cookies set by parties other than the website owner are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the website or service you are using (such as advertising, interactive content and analytics). The third parties that set these third-party cookies can recognize your computer both when it visits the website or service in question and also when it visits certain other websites or services.
Cookies served through our website and app Strictly Necessary Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work if you do block these cookies. These cookies do not store any personally identifiable information.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous.
These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device.
Targeted online advertising
We have engaged one or more third party service providers to track and analyze both individualized usage and volume statistical information from interactions with our Websites. We also partner with one or more third parties (such as advertisers and ad networks) to display advertising on our Websites and/or to manage and serve advertising on other sites.
How can I control cookies?
You have the right to decide whether to accept or reject cookies.
Website Cookie Preference Tool: You can exercise preferences about what cookies are served on our Websites by visiting the TRUSTe preference center by clicking this link: http://preferences-mgr.truste.com/.
Disabling Most Interest Based Advertising: Most advertising networks offer you a way to opt out of Interest Based Advertising. If you would like to find out more information, click here: http://www.aboutads.info/choices/ or http://www.youronlinechoices.com.
Mobile Advertising: You can opt out of having your mobile advertising identifiers used for certain types of Interest Based Advertising, including those performed by us, by accessing the settings in your Apple or Android mobile device and following the most recent published instructions. If you opt out, we will remove all data about you and no further data collection or tracking will occur. The random ID we (or our third party partners) had previously assigned to you will also be removed. This means that if at a later stage, you decide to opt-in, we will not be able to continue and track you using the same ID as before, and you will for all practical purposes be a new user to our system.
Do Not Track Signals
Various third parties are developing ways for consumers to express their choice about the collection of the individual consumer’s online activities over time and across third-party websites or online services. We do not currently take actions to respond to Do Not Track signals because a uniform technological standard has not yet been developed. We continue to review new technologies and may adopt a standard once one is created.